Privacy policy


With the development of new communication tools, special attention must be paid to privacy protection. This is why we are committed to respecting the confidentiality of the personal information which we collect.

Collection of personal information

We collect the following information:

  • Last name
  • First name
  • Mailing address
  • Postal code
  • Email address
  • Telephone number / Fax number
  • Credit card number
  • Social insurance number / Health insurance number
  • Sex
  • Age / Date of birth
  • Medical information
  • Preferences (music, books, movies, etc.)

The personal information we collect is extracted from forms submitted by you and from the interactivity between you and our website. We also use, as indicated in the previous section, cookies and/or log files to gather information concerning you.

Forms and interactivity

Your personal information is collected from the forms you submit to us. These forms are as follows:

  • Website registration form
  • Order form

We use the information thus collected for the following purposes:

  • Statistics
  • Contact
  • Website management (layout, organization)

We use the information thus collected for the following purposes:

  • Correspondence

Log files and cookies

We collect some information through log files and cookies. This information consists primarily of the following details:

  • IP address
  • Operating system
  • Pages visited and requests
  • Login date and time

The use of such files enables us to:

  • Improve service and personalize the user experience
  • Establish a personalized user profile
  • Track orders
  • Collect information for statistical purposes

Sharing of personal information

We undertake not to sell the personal information collected. However, we do share information with third parties within partnership frameworks.

If you do not wish to have your personal information shared with third parties, you may inform us of your choice upon collection of said information or at any time thereafter, as explained in the section which follows.

Access rights

We undertake to recognize the right of access and right to correction applicable to the data subjects who wish to view, modify, or even delete information concerning them. To exercise these rights:
Website section:


The personal information we collect is stored in a secure environment. The people who work for us are obligated to respect the confidentiality of your information. To ensure the security of your personal information, we rely on the following measures:

  • SSL (Secure Sockets Layer) protocol
  • Access management - authorized person
  • Access management - data subject
  • Data backup
  • Username / Password
  • Firewall

We undertake to maintain a high degree of confidentiality by integrating the latest technological innovations serving to ensure the confidentiality of your transactions. Nevertheless, given that no mechanism provides maximum security, there is always some risk involved when transmitting personal information over the Internet.

Laws in force

We undertake to comply with the laws in force in the province of Quebec.


Julo may disclose personal information as warranted under certain circumstances, including the requirement to comply with the provisions of the Court where the actions of a user might violate the terms of use.

Amendments to the privacy policy

Julo reserves the right to update this policy at any time and without prior notice. Any significant change to the policy will be notified via email to the address of the registered account holder.